Order Processing ?

All orders are processed within 1-3 business days after payment confirmation. Please note that during high-volume periods, processing times may take longer than usual. Once production starts, orders cannot be modified or canceled.

Fulfillment Locations ?

Orders from customers in the United States are fulfilled by our U.S.-based suppliers.

Orders from customers in Europe are fulfilled by our European suppliers.

This approach allows us to reduce shipping times, fees and customs fees.

Important : When entering the site, please ensure you select the correct shipping country when placing your order. This information is used to direct your order to our appropriate supplier for production and shipping, ensuring efficiency and accuracy. Incorrect country selection may result in delays, increased shipping costs, or errors.

Delivery Time ?

- After production, the estimated delivery time for customers in the United States are 4-14 business days. Shipping via trusted carriers.

- After production, the estimated delivery time for customers in Europe are 4-10 business days. Shipping via trusted carriers.

Important : When entering the site, please ensure you select the correct shipping country when placing your order. This information is used to direct your order to our appropriate supplier for production and shipping, ensuring efficiency and accuracy. Incorrect country selection may result in delays, increased shipping costs, or errors.

Taxes and Local Fees ?

United States and Canada

For orders shipping to the United States, local sales tax may be applied by state authorities upon delivery. These fees are the responsibility of the customer and are not included in the prices displayed on our store.

For orders shipping to Canada, federal and provincial taxes such as GST, PST, or TVQ may be applied by local authorities upon delivery. These fees are the responsibility of the customer and are not included in the prices displayed on our store.

Our suppliers ship from local to minimize customs duties, but we cannot control any taxes or fees your carrier may charge at delivery.

Europe

Orders shipped within the European Union are fulfilled by our EU-based partner.  Due to the French tax regulations applicable to our business, VAT is not charged at checkout. No customs duties or additional fees apply, ensuring duty-free shipping across the European Union, including France.

How To Request A Return Or Refund ?

If you believe your product is eligible for return or refund, please contact us within 14 days of receiving your order, in accordance with European consumer protection laws. 

Contact us at : he.iz.contactmail@gmail.com

Include the following in your request :

1. Order Number 
2. Clear description of the issue 
3. Photos of the defective or incorrect item(s)

We will review your request and provide a solution ( replacement, partial refund, full refund ... ) depending on the issue.

We strive to provide high-quality products and a smooth customer experience. However, as our products are made individually for each customer, returns are only accepted under specific conditions outlined below

Eligible Returns ?

We accept returns or issue refunds only in the following cases :

 - The item received is Defective ( printing error, damaged product, manufacturing flaw ... )

 - The item received is not the item ordered ( wrong product, size, colour, or design )

We do not accept returns, exchanges or refunds if the customer change their mind, chooses the wrong size, colour or design.

Questions ?

If you have any questions about returns or refunds, feel free to contact us at : he.iz.contactmail@gmail.com

If you have a specific case or exceptional situation not addressed in the refund policy, please contact us by email. We will review your request individually

HE IZ is a Faith-Inspired Clothing Brand.

Our Clothes are Meant for You to Walk in your day to day Courageously and with Confidence knowing that HE IZ With You. 

We are aiming to Encourage and Support Our Customers to wear Their Clothes Boldly during their Journey knowing that His Love Will Always Remain. 

Our Clothes are also a Way for our Customers to Share the Love of God to the whole world so that Everybody would Get to Experience His Love and Goodness.

The History of our Clothing Brand is a Testimony of God's Love, Mercy and Faithfulness.