Shipping policy
SHIPPING POLICY
Order Processing
All orders are processed within 1-3 business days after payment confirmation. Please note that during high-volume periods, processing times may take longer than usual. Once production starts, orders cannot be modified or canceled.
Fulfillment Locations
Orders from customers in the United States are fulfilled by our U.S.-based suppliers.
Orders from customers in Europe are fulfilled by our European suppliers.
This approach allows us to reduce shipping times, fees and customs fees.
Important : When entering the site, please ensure you select the correct shipping country when placing your order. This information is used to direct your order to our appropriate supplier for production and shipping, ensuring efficiency and accuracy. Incorrect country selection may result in delays, increased shipping costs, or errors.
Shipping Methods and Delivery Time
- After production, the estimated delivery time for customers in the United States are 4-14 business days. Shipping via trusted carriers.
- After production, the estimated delivery time for customers in Europe are 4-10 business days. Shipping via trusted carriers.
List of the 54 countries we sell and ship to :
Albania
Andorra Austria Belarus
Belgium
Bosnia and Herzegovina
Bulgaria Canada
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Gibraltar
Greece
Guernsey
Hungary
Isle of Man
Åland Islands
Faroe Islands
Ireland
Iceland
Italy
Jersey
Kosovo
Latvia
Liechtenstein
Lithuania
Luxembourg
North Macedonia
Malta
Moldova
Monaco
Montenegro
Norway
Netherlands
Poland
Portugal
Romania
Russia
San Marino
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Svalbard and Jan Mayen
Ukraine United States Vatican City
Shipping Costs
Shipping fees are calculated and displayed at checkout based on your location and the size / weight of your order.
Free Shipping promotions, if any, will be clearly indicated on the website.
Important Notes
- When entering the site, please ensure you select the correct shipping country when placing your order. This information is used to direct your order to our appropriate supplier for production and shipping, ensuring efficiency and accuracy. Incorrect country selection may result in delays, increased shipping costs, or errors.
- Delivery times are estimates and may vary due to carrier delays, customs procedures, or unforeseen events.
- We are not responsible for delays caused by the shipping carrier or customs clearance.
Taxes and Local Fees
United States and Canada
For orders shipping to the United States, local sales tax may be applied by state authorities upon delivery. These fees are the responsibility of the customer and are not included in the prices displayed on our store.
For orders shipping to Canada, federal and provincial taxes such as GST, PST, or TVQ may be applied by local authorities upon delivery. These fees are the responsibility of the customer and are not included in the prices displayed on our store.
Our suppliers ship from local to minimize customs duties, but we cannot control any taxes or fees your carrier may charge at delivery.
Europe
Orders shipped within the European Union are fulfilled by our EU-based partner. Due to the French tax regulations applicable to our business, VAT is not charged at checkout. No customs duties or additional fees apply, ensuring duty-free shipping across the European Union, including France.
Tracking Your Order
Once your order ships, you will receive a confirmation email with tracking information. You can use this information to monitor your package until it arrives.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our customer service within 14 days of the estimated delivery date. Provide your order number and any relevant photos, and we will assist you in resolving the issue.
Contact Us
If you have any questions or concerns about your shipment, please contact us at :
Email: he.iz.contactmail@gmail.com